A guide to your account details

About your account

You can view and change your account details in "My account"—update your auto renewal settings, password, address, and online payment method. You can also edit your communication preferences.

When you click “My details”, you’ll see your personal, membership and contact details. If you need to, you can change your mobile phone number or gender at any time. When changing your phone number, make sure to enter it correctly: without hyphens or spaces. If you don’t type your number correctly, you’ll see an error message.

You’ll also see your auto renewal settings on this page. Turning on auto renewal allows us to automatically update your membership before it expires, so you’ll have the convenience of a card that’s always ready to use. We’ll let you know 15 days before your membership renewal is due and we’ll contact you to confirm if your payment was successful. If you click “Turn on auto renewal”, you’ll be directed to "Account payment methods" where you can enter your credit or debit card details and switch auto renewal on.

Your payment details are encrypted, so no one can see, use or alter anything except for you. If you decide auto renewal isn’t for you, you can turn it off at any time.

Change password

Enter your current password followed by your new password, then confirm by entering your new password again. Click “Update password” and you’ll receive a message confirming the update was successful.

My address book

In this tab, you can add, edit, delete or set your default address. To add your address, click on the large "Add New Address" start typing in you address, suburb and postcode. Click “Find address” and select the correct one from the drop down menu. After you’ve done this, the remaining details will autofill. Make sure to double check everything is correct.

You must use "Find address" when completing this section, otherwise the form won’t submit correctly.

My payment methods

Here you can add, edit, delete or set your default payment method. You must fill out all fields with an asterix*.

You can also change your auto renewal settings. To do this, simply click the button to “Off” or “On”.

Your payment details are encrypted, so no one can see, use or alter anything except for you. If you change your mind about auto renewal, you can turn it on or off at any time.

My contact preferences

At Costco, we present you with incredible value. To hear about the latest promotions, current savings and new offers at the warehouse, select your preferred contact method. Don’t worry—we don’t send any spam, but we do send the latest coupons, so you can make sure you don’t miss any savings!

If you change your mind, you can update your contact preferences at any time.